I have not received my tax refund has been sent to your bank or a pre-paid card to my address

GetHuman-jaymcc's customer service issue with Green Dot from June 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-jaymcc's own words
The problem: I have not received my tax refund has been sent to your bank or a pre-paid card to my address
GetHuman-jaymcc did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-jaymcc
Jun 25th, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 6817 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jaymcc started working on this issue
Jun 25th 3:15pm
GetHuman-jaymcc indicated the issue is not fixed yet.
Jun 25th 4:20pm