My identity couldn’t be verified for some reason, now I can’t use my card for a payment...

GetHuman-lachapar's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-lachapar's own words
My identity couldn’t be verified for some reason, now I can’t use my card for a payment over the phone i need this resolved now!
GetHuman-lachapar did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-lachapar
Jun 25th, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 6793 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-lachapar started working on this issue
Jun 25th 12:59pm
GetHuman-lachapar indicated the issue is not fixed yet.
Jun 25th 2:51pm
GetHuman-lachapar indicated the issue is not fixed yet.
Jun 25th 2:53pm