I just have a couple of basic questions

GetHuman816124's customer service issue with Green Dot from June 2018

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The issue in GetHuman816124's own words
The problem: I just have a couple of basic questions
GetHuman816124 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman816124
Jun 24th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 6732 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman816124 started working on this issue
Jun 24th 6:38pm
GetHuman816124 indicated the issue is not fixed yet.
Jun 25th 3:48pm