Before contacting them, items GetHuman-logg may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-logg's own words
I gotten a green dot money pack reload... I logged in threw the money pack secure login to reload my rush card. The load was access but it isn't showing on my card
GetHuman-logg did not yet indicate what Green Dot should do to make this right.
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