On July *, **** I purchased a Green Dot moneypak card in the amount of $***.** at the D...

GetHuman-angiege's customer service issue with Green Dot from July 2018

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The issue in GetHuman-angiege's own words
On July *, **** I purchased a Green Dot moneypak card in the amount of $***.** at the Dollar General Store in Kellyville Oklahoma. I sent the ** digit number on the back of the card to my son. He tried to load the card and it tells him that the money is there but there is a security lock on it and it locks up his card. What is going on with this? I called the Dollar Store where I purchased it and they said to call you but when I call your number all I get is a recording and am unable to speak with a live person. It asks me for the credit card number or social security number associated with it and I do not have either of these...I only have the number on the back of the card that I purchased. Please help me get this straightened out. Thank you
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Green Dot

Customer service issue
Reported by GetHuman-angiege
Jul 5th, 2018 - a yr ago
I have an issue with Green Dot too
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Seen by 45 customers so far
Similar issue to 8240 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-angiege started working on this issue
Jul 5th, 2018 3:34pm