On July *, **** I purchased a Green Dot moneypak card in the amount of $***.** at the Dollar General Store in Kellyville Oklahoma. I sent the ** digit number on the back of the card to my son. He tried to load the card and it tells him that the money is there but there is a security lock on it and it locks up his card. What is going on with this? I called the Dollar Store where I purchased it and they said to call you but when I call your number all I get is a recording and am unable to speak with a live person. It asks me for the credit card number or social security number associated with it and I do not have either of these...I only have the number on the back of the card that I purchased. Please help me get this straightened out. Thank you
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