Green Dot Customer Service Issues

I am facing troubles transferring my $[redacted] from my MoneyPak account to my personalized Green Dot VIP card. Despite activating the card, I continue to face declined transactions. The representative from the call center in India struggled to comprehend my issue accurately and even mistakenly noted my email address as [redacted] instead of [redacted] I am unable to obtain my MoneyPak account balance. I am eager to move the funds to my Green Dot VIP prepaid Visa card. Additionally, I need my email corrected for setting up the online account. I am seeking guidance on locating my MoneyPak account balance.

Hi there, I've been trying to reach a live person for two days now but keep encountering an automated system that cannot resolve my issue. I attempted to transfer funds from my personal checking account to the French Dot card, but the transfer didn't go through despite using the correct account number and routing number. I then went to a currency exchange, loaded $[redacted] to the Green Dot card, and paid the $4.95 fee. However, when I checked this morning, I only had $[redacted] on the card instead of $[redacted]. Adding to my frustration, my alarm company deducted $54.99, resulting in an additional $9.95 charge. I find this situation unacceptable, and I urgently need assistance regarding my funds. Please contact me immediately at [redacted] or [redacted] as I need this matter resolved promptly to avoid reporting it to the BBB.

I received a Green Dot card in the mail today and attempted to activate it through the provided URL. Despite entering my correct SSN, the website indicated it was wrong. After hitting continue, a message appeared stating that they couldn't verify my personal information. Following this, I called the registration number, followed the automated steps, only to be informed that my card could not be verified and to discard it. Subsequently, I dialed the number on the back but encountered difficulty navigating the automated system. I am perplexed as to why I am unable to register my card despite providing all the necessary information as requested.

I purchased a Money Pak card for $75 yesterday (June 11, [redacted]) to load onto my AccountNow prepaid Visa card. When trying to add the money online, it redirected me to the Money Pak secure login page. I input my login information but it kept saying it was incorrect. After attempting to reset my password multiple times, it still wouldn't accept the new one. Now, it won't even let me reset the password anymore. I don't have a Green Dot card, so I can't access customer service as it requires information I don't have. I own an AccountNOW card and urgently need the $75 on it by 8 am today. I have attached my receipt and a confirmation email that appears to be false. Please resolve this issue promptly as I don't want to miss my bill payment deadline. From, T. Madison

Last night, I purchased a MoneyPak card to add funds to my son's Emerald Card. After contacting customer service as advised by Rite Aid and providing the necessary details, I was told the money would be transferred within 45 minutes due to the urgent situation. Unfortunately, the money was not transferred as promised. Despite my repeated attempts to reach out to the same number since last night, I have not received a response, and when someone does answer, they hang up. As this method proved unsuccessful, I had to return to the store to acquire another card. Fortunately, I managed to load the second card successfully through the website. However, the card was unusable, indicating it had already been utilized, and the $50 was not credited to my son's account. Therefore, I am seeking a refund of the $50 along with the $5.95 service fee.

I recently received a notification regarding the need to verify my bank account linked to my card account. I provided the required information yesterday but have not received any follow-up communication or a deadline. The support number I found online does not recognize my information, making it impossible to verify anything. The lack of customer support is frustrating and has caused issues with my credit score. I would appreciate a call to address this matter. My number is [redacted]. Thank you.

I bought a Moneypak card for a friend, but when they tried to load it, it showed an error. The card was deemed used when I tried to get a refund. Calling the Moneypak number led to conflicting information about a refund. Finally, the website wouldn't process a refund due to suspicious activity. Now I have to pay my pest control bill, lost $50, and wasted time on calls and troubleshooting. I won't be using Moneypak again; considering Western Union, PayPal, or my debit card moving forward.

I am extremely dissatisfied with the service. My card was locked even though I purchased it yesterday. The $9.95 monthly fee was deducted, and I couldn't even register the card properly. Despite sending my ID for verification, the card remains locked. I tried to reset the card number, but it didn't work online at all. I demand a refund of the $9.95 immediately. This experience with Green has been a complete disappointment.

I bought a card yesterday but had trouble activating it. Finally got it activated last night, but it's only usable in person, not online, with no cash back option. They locked the card saying it was being used improperly when I was trying to use it online. They charged me $9.95 for their service fee on a locked card. Now I can't use the Green Dot card at all. They locked the card and are sending a new one, but I just want my $9.95 refunded and the card unlocked to access the money I loaded on it yesterday. I have no intention of using Green Dot again. This experience has been frustrating, and I feel like I'm being ripped off by your company.

About a week ago, I contacted regarding an unauthorized charge of $[redacted] + $34 made by Anytime Fitness, which I explicitly instructed not to process. Despite having my card for nearly 8 years without any need for an ID card, I received a blocked replacement card by mail. Regrettably, I cannot confirm if the $[redacted] + $34 charge was refunded. I am facing difficulty reaching customer service to resolve this issue promptly. As a disabled veteran reliant on my VA paycheck deposited to this card, I urgently need this matter resolved. Thank you. Contact me at [redacted].

I am having trouble reaching a Green Dot representative by phone to resolve my issue with my account. My Green Dot card is essential for booking hotel rooms, as I load money on it daily for this purpose. Recently, I found my account blocked when trying to add funds. I contacted Green Dot, but was informed that my account was deactivated without a reason or a way to resolve it. Despite my efforts, I have been unable to speak to anyone over the phone. I have hotel deposits that can only be refunded to my Green Dot card, and I am unsure how I will access them. It would be greatly appreciated if Green Dot could reactivate my account or allow the return of the deposit holds to my card for withdrawal.

I used TurboTax to file my taxes and opted to receive my refund on their card. Unfortunately, the card got sent back to them. After TurboTax contacted Green Dot on my behalf, they confirmed that the card had been returned. We went through the verification process and had the card resent. Now, I'm having trouble activating it because the system claims my proof was invalid. It's frustrating not being able to speak to a real person and dealing with a company that acknowledges the return of my card but is only willing to reimburse the monthly service fee I was charged for a card I never received. Trying to reach a live person has been a joke. I hope to hear from someone soon. Thank you.

My father-in-law and I are dealing with issues related to my Walmart MoneyCard. He asked me to help with his taxes, with the refund directly deposited to my card. After a long wait, we saw on "Where's My Refund" that it was sent, followed by an error message prompting him to contact the IRS for security reasons. Despite two attempts by the IRS to deposit the money, they now say they need to investigate further, assuring us it will be resolved and sent within four weeks. Frustrated with the delay, he called again and was informed that I should contact Green Dot Bank to authorize the deposit under his name to my account. They mentioned it should be available by the 21st of this month.

I purchased a Green Dot card at Walmart and loaded $50 onto it. After registering the card in my name online for an upcoming vacation, I received a new card in the mail with my name on it and destroyed the original one. I added more money to the card for my hotel expenses, but when I checked the balance, the initial $50 was missing. I contacted customer service and was told to wait 24 hours for a response, but after not hearing back, I called again only to be put on hold and then redirected to an automated system. When I tried calling back, I was blocked from speaking to a representative due to calling too many times. I have the Walmart receipt as proof of the initial $50 load. I am in need of assistance as soon as possible.

I purchased a MoneyPak card in Mississippi, loaded $[redacted], and shared the card number with my son in Texas. Unfortunately, he couldn't access the funds. This money is desperately needed to help him return to Mississippi for a family emergency. Despite multiple calls to Green Dot and feeling incredibly frustrated, the problem remains unresolved. They mentioned a refund that might take up to a week or ten days to process, which is unacceptable. My son requires the funds immediately. Dealing with Green Dot has been the most terrible customer service experience I've ever encountered. If this matter isn't resolved to my satisfaction, I will take it upon myself to share my negative experience on social media platforms and anywhere else accessible to the public to inform them of the poor service they can anticipate.

I purchased 2 Walmart MoneyCards by Green Dot MasterCard on 6-12-18 but haven't registered them yet. Though I have the receipt and packaging, the cards might have been taken or lost. When contacting Green Dot customer service, they require the card number or my SS# which was never linked to them. Unfortunately, I can't reach a live person and Walmart can't assist either. It's frustrating that a big company like Green Dot doesn't offer direct customer support. I urgently need access to my funds and it's going to take me days to sort this out and wait for replacement cards. I hope to resolve this quickly, possibly by going to a Walmart location. Please respond promptly.

A $[redacted] debit was charged to my account for Boost Mobile on June 7, [redacted]. Initially, I overlooked it assuming it was my phone bill. However, on June 17, my service was disconnected due to non-payment. Upon visiting a Boost Mobile store, I was informed that no payment had been made from any of the phone numbers on my account since May 17, [redacted]. This unauthorized use of my card troubles me, and I was unable to obtain any information on the account or person responsible for this transaction. I kindly request the $[redacted] to be refunded to my phone account and seek details of the individual involved for legal action. Managing expenses with three teenagers is already a challenge, and this unexpected deduction has put a strain on my finances. Thank you for your help.

I am Sherry J. and I currently reside in Clearview nursing home in Atlanta, Georgia. My grandson is assisting me with reloading my Visa card from Canton, Ohio. Despite facing challenges with accessing the Moneypak website, a kind CNA allowed me to use her phone. I then encountered issues due to having a Pinger text-only number and sought help from a friend, Jennifer, with the verification code. After multiple attempts, the CNA helped me input the necessary information, and I managed to register and log in. However, when I tried to load the funds, I received a message about suspicious activity. I attempted again unsuccessfully and hope to resolve this before the CNA's departure in the morning. I believe the cross-state transactions may appear fraudulent and wish to clarify the situation with Green Dot to proceed with the reload successfully. My sister in Canton has also been involved in assisting me with this matter.

I followed the activation instructions for my Green Dot card, a birthday gift with money for online shopping. My mom assisted me in activating it, and upon checking my account, I saw the balance. Despite this, every attempt to use the card online under different names due to uncertainty about the cardholder name resulted in declines. I discovered $7 missing for a monthly payment. I downloaded the app to address the issue but kept getting prompted to activate the card despite having already done so. I simply want the card to function smoothly to spend the existing balance without reloading it. Please resolve this issue.

I contacted Green approximately two weeks ago regarding an issue with my card. I have not received a response yet, and my card has been compromised. I was sent a new card and asked to provide a picture of my ID, both the front and back. I have submitted this picture four times, but each time I get a message stating that it's not clear. I wear glasses, but I can see the pictures clearly. I am struggling to get a clearer picture and have been unable to reach a live person on the phone. My funds will soon be on this card, and I urgently require access to my money. I need to discuss these unclear pictures with someone immediately. I apologize if I come across as rude; I am just incredibly frustrated.