I bought a MoneyPak card last night for my son to put money on his Emerald Card. I call...

GetHuman780184's customer service issue with Green Dot from June 2018

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The issue in GetHuman780184's own words
I bought a MoneyPak card last night for my son to put money on his Emerald Card. I called the number Rite Aid gave me for customer service and gave the info to a rep, who said the money would be on the card in ** minutes since it was an emergency. The money was never put on the card. I have been calling the number back repeatedly since last night and am getting no answer or someone picks up, then hangs up. Since this method did not work, I had to go back to the store to get another card. I was able to successfully load the *nd card through the website. Since I cannot use the card (says it's been used) and did not receive the $** in my son's account, I am requesting a refund of the $** plus the $*.** service fee.
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Green Dot

Customer service issue
Reported by GetHuman780184
Jun 13th, 2018 - 9 mons ago
I have an issue with Green Dot too
Fixed
Seen by 13 customers so far
Similar issue to 5393 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman780184 started working on this issue
Jun 13th, 2018 2:07pm
GetHuman780184 indicated the issue is not fixed yet.
Jun 13th, 2018 4:03pm
GetHuman780184 indicated the issue is not fixed yet.
Jun 14th, 2018 2:07pm
GetHuman780184 indicated the issue is not fixed yet.
Jun 14th, 2018 3:10pm
GetHuman780184 indicated the issue is not fixed yet.
Jun 19th, 2018 4:24pm
GetHuman780184 indicated the issue is not fixed yet.
Jun 20th, 2018 1:56pm