I have lost my card,,that my taxes are going to be direct deposited onto,,I have the ac...

GetHuman-aliyahnu's customer service issue with Green Dot from June 2018

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The issue in GetHuman-aliyahnu's own words
I have lost my card,,that my taxes are going to be direct deposited onto,,I have the account and routing number,,but have misplaced the actual card,,when I called, it says I have several cards on my account,,I do not have in my possession any green dot cards,,so is there a way to deactivate all cards on my account please?? My name is Jennifer Allen birthdate is **-**-****,,and my social is with ***-**-****,,leaving middle two out for security purposes. .PLEASE HELP ME
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Green Dot

Customer service issue
Reported by GetHuman-aliyahnu
Jun 12th, 2018 - 9 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-aliyahnu started working on this issue
Jun 12th, 2018 7:56pm