I just need to be able to log into my money Pak account to put the money Ioaded on this Pak to put on another card,hopefully that's the only problem

GetHuman-kellymom's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-kellymom's own words
Curtosy counter at Albertsons was closed,clerk said no I can't load money on your card,the customer service desk has to,so purchased moneypak to do it myself...huge mistake ... Bought money Pak to load money to pay a bill myself because curtosy counter was closed and had to pay insurance before midnight, well we days later and I still can't log into my money Pak account! God how stupid,fine change my password,but over and over and over that's all they do is back and forth and claim to send text but never get them ,I need into my stupid account to handle this! Our car insurance got cancelled because of all this somebody get me into my account please or let me create a new one....*My case number is: ********
They need a rep. That people can live chat,talk on the phone with and understand that doesn't just repeat the same thing at you when you've already tried going to their stupid website!because ahaindt
Help get me logged into my moneypak account so I can get our money!!!! It was June **th when I was contacted by greendot rep.Leo my girl , she got me in there!!!*! It was as I thought it was my phone number!!! So remember people if you use this system and their cards NEVER LOSE THE INFORMATION YOY MADE YIYE ACCOUNT WITH BUT THE ONLY RELAVENT DETAIL IS!!!!.... YOUR PHONE NUMBER
I feel to be a good customer because despite past bad exsperiancss with these cards I opted to trust once again
Facebook,messenger,all over the internet!,about ** different phone numbers,tried to open account in boyfriend's name with said moneypak...didn't work,tried it on my son's name!also didn't work,emails,bugging the store where I purchased moneypak,they claim they can't help and don't have a service number for them either
I have an issue with Green Dot too
How GetHuman-kellymom fixed the problem
I don't know if it was calling every single number on the internet, going on Facebook,or messenger it this website that leads you to believe. Your contacting a human or when I finally got pushed and threatened them with the ATF AND THE BBB? LOL all if a sudden phone doesn't stop ringing for like ** minutes at. By the way that was it too.this was after diligently entering the information over and over and trying to recover my account and I even put in my phone number from * years ago nothing worked but with Leo from greendot on the phone with me it worked! It's over and it cost me *.** to get my money off after all that their fee costs are a sham too so will I use them again greendot? Most posotively NOT! BUT THANKS FOR ASKING,AND READING
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Green Dot

Green Dot money pak
Customer service issue
Reported by GetHuman-kellymom
Jun 9th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 11 customers so far
Similar issue to 217 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-kellymom started working on this issue
Jun 9th, 2018 10:06pm
GetHuman-kellymom shared this issue with friends on Facebook
Jun 9th, 2018 10:07pm
GetHuman-kellymom indicated the issue is not fixed yet.
Jun 9th, 2018 10:22pm
GetHuman-kellymom shared this issue with others over email
Jun 9th, 2018 10:28pm
GetHuman-kellymom indicated the issue is not fixed yet.
Jun 10th, 2018 10:48pm
GetHuman-kellymom indicated the issue is not fixed yet.
Jun 11th, 2018 3:17pm
GetHuman-kellymom confirmed the issue is fixed. Hooray!
Jun 14th, 2018 12:16am
GetHuman-kellymom confirmed the issue is fixed. Hooray!
Jun 14th, 2018 12:23am
GetHuman-kellymom confirmed the issue is fixed. Hooray!
Jun 14th, 2018 12:37am
GetHuman-kellymom confirmed the issue is fixed. Hooray!
Jun 14th, 2018 12:38am