Trying to get balance - says card nunber entry is invalid

GetHuman762376's customer service issue with Green Dot from June 2018

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The issue and preferred resolution, in GetHuman762376's own words:
The problem I ran into: Trying to get balance - says card nunber entry is invalid
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Green Dot

Customer service issue
Reported by GetHuman762376
Jun 8th, 2018 - 14d ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman762376 started working on this issue
Jun 8th 5:56am