I uploaded money onto the wrong card and cannot retrieve it

GetHuman-dhaniell's customer service issue with Green Dot from June 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue and preferred resolution, in GetHuman-dhaniell's own words:
The problem I ran into: I uploaded money onto the wrong card and cannot retrieve it
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman-dhaniell
Jun 8th, 2018 - 13d ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-dhaniell started working on this issue
Jun 8th 2:01am