My card was used in New York on April *, **** and I was in SC at the time. I used my ca...

GetHuman760958's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
My card was used in New York on April *, **** and I was in SC at the time. I used my card at my own Bank in Spartanburg SC within the same hour that a notification came to my phone telling me my card was used in Walmart in NY. My dispute was denied but I have the notification that came to my Green Dot account and the transaction on my Green Dot account. I don't understand why it was denied when it's impossible for me to be in two States that far apart using a card in the same hour. If you can email me I will send you the proof that I have from my Green Dot account. I honestly don't have money to just give away and for me to be denied without contacting me about additional information was not fair. I have the notification of when the transaction was made. It was on April *, **** but didn't post until April *, ****.* Thanks, Lorre Wilkins
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman760958
Jun 7th, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 70 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman760958 started working on this issue
Jun 7th 8:01pm
GetHuman760958 indicated the issue is not fixed yet.
Jun 7th 9:22pm
GetHuman760958 indicated the issue is not fixed yet.
Jun 8th 9:16pm