Green Dot Customer Service Issues

I purchased a MoneyPak Card for my cousin's birthday on May 31st. I added $[redacted] to the card, but she found it locked and the numbers were invalid. I have the receipt, but I suspect an error by the Dollar General employee. I cannot afford to lose $[redacted].95 in total. I can provide pictures via email for further proof of purchase and transaction details. I would greatly appreciate any assistance in processing a refund.

I recently received a call from my utility company threatening to shut off the power to my business due to non-payment. They instructed me to use a Money Pak card to make a $[redacted] payment to prevent the power cut, mentioning $[redacted] for each half. Worried about my frozen food spoilage, I complied. It was not until afterwards that I realized I fell victim to a scam. I tried to find a way to trace the card number but it seems impossible as there is no contact number provided on the card. I fear that your Money Pak card system may be facilitating these fraudulent activities. I am reaching out before escalating this issue to the Department of Consumer Affairs to seek clarification and resolution. While your Green Dot credit card has customer support, the Money Pak Card lacks assistance. Please consider enhancing security measures by allowing only cash uploads to the card to deter scammers from exploiting unsuspecting individuals.

Dear forum members, I am a 20-year-old mother looking after my 11-month-old baby alone. Recently, I received my tax refund through TurboTax Prepaid after a long three months. Unfortunately, during a move, my locked U-Haul was broken into, and a lockbox containing my debit card, credit cards, SSI card, birth certificate, and other important documents was stolen. I reported the incident to the police, who provided me with a report number. I contacted TurboTax Prepaid to cancel and replace my card, but it took several attempts before the new card was sent. Shortly after, I discovered that my card had been accessed, money was taken, and my PIN was changed, leading to a stressful situation. I have filed a dispute and provided all necessary documentation. According to the terms and conditions, I should receive a provisional credit after 10 business days. However, despite being told different timelines by customer service, I have yet to receive any updates or the provisional credit. I am left with only 74 cents and uncertain about how to proceed. I am also disappointed by the lack of assistance from the police. Thank you for listening to my story.

I applied for a Green Dot Cash Back Debit Card (Visa) in January [redacted] to have a routing and account number for my tax direct deposit in February. Despite ordering a new card twice, it never arrived. My state tax was deposited, but I couldn't access the funds for my son's birthday on March 11. Only on March 23 did I receive the card to use the money. After waiting for my federal taxes, they were deposited on May 23, but Green Dot blocked my card for identity verification. Despite complying and uploading my ID, my account was closed, and I couldn't reach a live person at Green Dot. I worry about my tax refund being sent back to the IRS. I urgently need access to my funds to secure housing for my son and me.

I lost my GoBank debit card and reported it. I transferred money to my significant other on 05/18/18 since I couldn't access my funds. Although he got a notification from GoBank about the transfer, he didn't receive the money. GoBank claims the transfer was successful but can't provide a transaction number for PayPal to trace. After disputing on 05/20/18, I found out today (06/04/18) that the dispute was denied as GoBank believes the money was received. Even though I have the transaction history from PayPal proving otherwise, they want me to file another dispute, taking another 10 business days. This delay means it could take up to a month to resolve if the dispute favors me. Additionally, I received an email about suspicious activity, but I couldn't verify my account without the lost debit card, which took 7 days to replace. Despite canceling my direct deposit, I still need my $[redacted] to close the account. I've complained to the BBB and will contact the FDIC. When I asked to speak to corporate, I was told there was no number, got placed on a callback list due to high call volume, and the lady later said there was a delay.

After loading $[redacted] onto a card for my son, we attempted to register it under his name but found out it couldn't be used at ATMs, which is unacceptable. I have the receipt and want this issue resolved by either reversing the registration process or changing it to my name. Spending over an hour on hold trying to get assistance is frustrating, and the negative reviews about this company being a scam are disheartening. I refuse to be taken advantage of and will take any steps needed to resolve this situation.

On Saturday, 6/6/18, I attempted to load three MoneyPak cards. However, I received a message stating my information could not be verified. My details have remained the same since opening the account. I reached out to RushCard and AccountNow, and they confirmed there are no issues on my end, directing the problem back to your company. They mentioned ongoing problems with fund downloads. As a result, all three MoneyPak cards are now inaccessible. I urgently need clarification on the status of my account. It's frustrating to have cards locked due to issues beyond my control. I hope you can resolve this matter promptly, ensuring the account and system are functioning normally. Please update me at [redacted] or [redacted].

I purchased a Greendot card at CVS about 3 to 4 weeks ago for $20. When I attempted to activate it, I lost signal on my phone. After waiting a couple of days, I tried to activate it again but was informed I had exceeded daily attempts. Waiting longer and trying again, I encountered the same issue. Despite numerous calls to customer service and online searches for a solution, I have been unable to activate the card. I've tried both online and phone activation without success. I'm frustrated as I can't access the funds I loaded onto the card. I'm looking to either activate the card or receive a refund. Please reach out to me via email at [redacted] or phone at [redacted] promptly. Thank you.

I purchased a MoneyPak and waited a week to load it onto a Green Dot card, only to be informed that I now need to throw away the card due to ID verification issues. I am unable to find where to upload my ID. I am frustrated that $[redacted] of my money has been held for a month, preventing me from paying bills, resulting in my phone being cut off and facing overdue bills. I chose Green Dot for its convenience in bill payments, but this experience has been nothing but inconvenient and troubling. This has been the most problematic and disappointing experience with a card. I urge others to be cautious as I share my negative experience with everyone I know. I demand a refund of $[redacted], as a gesture of respect towards your customers. - D.F.S. Gainesville, VA [redacted]

I'm having an issue with my Wal-Mart MoneyCard as of May 31st, [redacted]. When I tried to use my card, it was not authorized. Upon checking my balance by calling, the automated system mentioned a refund check being in the mail, which I never requested. It has now been 7 days, and despite my attempts to reach a human by calling all provided numbers, I have had no success. I am considering involving my lawyer to expedite the resolution of this matter as this is my second complaint with no assistance. My name is Mary L., and I reside at [redacted] Swamp Rd Apt D, Brockport, NY [redacted]. The last four digits of my card are [redacted]. This issue needs urgent attention, or my attorney will intervene. My date of birth is 03/25/[redacted], and the last four digits of my SS are [redacted].

I am experiencing difficulties receiving funds sent to me via Green Dot. This is the fourth payment I have received using this method, but the first time I have encountered an issue. When attempting to transfer the money to my PayPal account, I receive an error message stating "your card is not eligible for the send money feature." The funds were sent to me by Shawanna Ingram, and I am unable to transfer them to my PayPal account as I have done successfully in the past.

I recently requested a new card over the phone, providing my last 4 social, full name, and birthday for ID verification. However, I received an email stating my account was blocked due to suspicious activity. It's frustrating that despite verifying my identity twice, my account was still blocked. When trying to upload my passport picture, the secure link only offers options for a driver's license or ID card, not a passport. I've attempted to call customer service, but after inputting my information, I'm unable to proceed without verification and get disconnected. I urgently need to access my card and upload my passport picture, but the option isn't available. I would appreciate immediate assistance.

I added funds to my card to pay for my Netflix subscription and make online purchases, but now it's not working. I can't use it in stores as I don't have a PIN. I'm unable to reload or use the card due to technical issues on your website during my last transaction. I'm frustrated by the lack of a phone support representative to assist with these problems.

I was accused by their supervisor of trying to duplicate a $35 birthday check from my aunt. After mobile deposit showed a long wait time, I cashed it at the check's bank. Despite no option to cancel online, they closed my account, which had $80 cash back. This account included my work direct deposit. I've been with them for 2 years with no issues until now when they closed it on my payday.

I recently tried mobile deposit for the first time with a $35 birthday check from my aunt. After realizing it would take longer to clear than expected, I decided to cash the check at the bank it was issued from. Even though I couldn't find a way to cancel the mobile deposit, the bank teller assured me it would be voided. To my surprise, I woke up on 06/07/[redacted] to find my account closed without any notice or explanation. After speaking with a representative, I was informed that my account had been closed due to duplicating checks, without any further investigation or chance to explain. Despite being a loyal customer of Green Dot for almost two years and utilizing their direct deposit services, my account was closed abruptly, even on the day of my direct deposit. The lack of concern or assistance from the representative, "Jem," with employee number [redacted], was disappointing. I had been paying $10 a month for Green Dot's services, but the dreadful customer service experience left a lot to be desired.

On April 7, [redacted], my card was used in New York while I was in SC. I immediately used my card at my bank in Spartanburg, SC, receiving a notification that it was also used at Walmart in NY within the same hour. Despite providing evidence from my Green Dot account, my dispute was rejected. I have proof from my account's notification and transaction details that show the discrepancy in locations. I am puzzled why no further information was requested before denying my claim. I can email the evidence for review. The transaction occurred on April 7, [redacted], but only reflected in my account on April 8, [redacted]. I believe it's unjust to dismiss my case without fully considering the facts. Thank you, Lorre W.

I am dissatisfied with the service from your company. The staff is not properly trained, and the customer service is lacking. I struggled to speak with someone about my misplaced card and had difficulty navigating the automated system. Despite speaking with multiple representatives, no one could assist me with my account. As a single mother depending on my funds to support my infant, I went without money for two to three weeks due to the incompetence of your employees. Replacement cards were sent without any funds, leaving us without financial support. I had to pay $15 for expedited delivery of a new card as I couldn't afford to wait another week. I feel burdened by the mistakes of your staff and this situation needs prompt resolution. I am extremely displeased with the service provided.

I am questioning the $[redacted] cleaning fee that Extended Stay charged me. My room was spotless as I have never used room service in the 7 months I stayed there. I have evidence with pictures and witnesses. It seems like consumer fraud to me. Furthermore, they increased the rates on me and failed to deliver promised upgrades, which sounds like deceptive practices. I've also heard similar complaints from other residents. Considering a class action lawsuit at this point. I plan to contact the Fair Trade Commission and Attorney General regarding this issue as I am tired of my money being taken without proper resolutions from Extended Stay.

I purchased a Money Pak to pay a bill when the customer service counter was closed, but after several days, I still can't access my account. I tried changing my password multiple times, but I'm stuck in a loop without receiving the verification texts. I urgently need to log in to resolve this issue as our car insurance was canceled due to these difficulties. Please assist me in accessing my account or allowing me to create a new one. My case number is: [redacted]8.

I recently deposited $[redacted] on my Green Dot prepaid card. It deducted $9.95 for the monthly fee, then charged me 52 times 99 cents for something related to super cell, and 8 times $4.99 for unknown transactions. The only purchase I made was at DD's for less than $10. This does not seem fair to me, and I would like a refund. Also, I am unable to retrieve my PIN to withdraw my money. I am very disappointed and no longer wish to use Green Dot services.