Essentially accused of checking fraud for mobile depositing a birthday card after submitted saw how long it’d take to hit my account so I cashed it at the bank it was from

GetHuman-jcronin's customer service issue with Green Dot from June 2018

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The issue in GetHuman-jcronin's own words
Mobile deposit, use card for direct deposit. I Thought a few days tops to clear. That wasn’t the case so I took it directly to the check writers bank. ... According to their supervisor accused of trying to duplicate a bday check I was given as a birthday gift for **$ from my aunt went to mobile depoit the check saw it was going to be over a week so I went to the checks bank and cashed it. They claim I tried to duplicate the check when there was no way to cancel the deposit online afterward and closed my account (which also had built up **$ in money back) which I use for direct deposit for work and had over **$ cash back. I had used them for * years no problem until now they close my account the day my direct deposit is suppose to go through
I got a birthday check for a very small sum from a family member tried the mobile deposit it was accepted but was going to take two weeks or so to go to account. I didn’t have the time to wait for the money so I cashed it at the bank the check was written from.
My reward money sent to me, an apology, and honestly the supervisor had the customer service skills of a child. There was no inquiry to what happened, if it was a mistake, or unintentional. Just flat out closed account
Two years, **$ a month fee, never any issue till this point. On the day my work check was set for direct deposit they closed my account.
I called the head supervisor or so the woman i spoke with in the phone claimed said her name was “jam” employee code ****
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Green Dot

Green dot
Customer service issue
Reported by GetHuman-jcronin
Jun 7th, 2018 - a yr ago
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Seen by 9 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jcronin started working on this issue
Jun 7th, 2018 3:06pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 7th, 2018 4:27pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 7th, 2018 4:39pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 7th, 2018 5:32pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 7th, 2018 5:32pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 8th, 2018 4:07pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 8th, 2018 4:07pm