Before contacting them, items GetHuman-adlctv may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-adlctv's own words
For the last ** hours I have been trying to load numbers to my account but keep getting an error reading 'Deposit failed! We are unable to process your request at this time. Please try again later." After an unknown amount of tries I get locked out of my account with an error reading "You have exceeded your amount of tries. Please try again tomorrow." What the heck is going on? I need that for my rent!!! Why can't I get a live person to help me? There Aren't any options for help either?? I feel like I'm getting scammed! Help, help, help!!
GetHuman-adlctv did not yet indicate what Green Dot should do to make this right.
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