I sent money to someone who has a green dot card and they are unsure how to retrieve it...

GetHuman757460's customer service issue with Green Dot from June 2018

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I sent money to someone who has a green dot card and they are unsure how to retrieve it. What are the steps to ensure that they can accept the money transfer. I transferred money to them through Bank of America.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman757460
Jun 6th, 2018 - 12d ago
I have an issue with Green Dot too
Fixed
Seen by 2 customers so far
Similar issue to 442 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman757460 started working on this issue
Jun 6th 8:06pm
GetHuman757460 indicated the issue is not fixed yet.
Jun 6th 8:07pm