I paid $** for a greendot card at cvs almost *weeks ago to a month ago. I went to activ...

GetHuman755541's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
I paid $** for a greendot card at cvs almost *weeks ago to a month ago. I went to active my card. While doing so i lost signal on my phone. (I get bad signal in my house) It told me i had ran out of time to active my card and to try again after ** hour has gone by. I waited about * days before i tried to active my card again. I put all my card information in, and instead of it taking me to sign up for the card it said i have reached my attempts for the day and to try again after **hours was up. So i left it alone for about another * to * days. I got online and went to active my card again, and yet i ran into the same problem. I put my card information in, and it told me i had reach my limit of the day to try and activate my card yet again and told me to try again in **hours. This time i waited * week before going online and trying to active it. Still i ran into the same problem. Ive tried calling the customer service several times to get this problem fixed. I tried activating my card over the phone, and it told me this card could only be activated online. Ive called the customer service phone number several different times, but i cant get apast the *st part of it because my card isnt activated. Ive google serval times and serval different ways of how to get a live person on the phone to talk to me and help me with this problem, but instead of getting someone on the phone it just keeps hanging up on me saying i dont have the right information. Im getting very aggravated with this. I paid for the card and put a total of $** on it, and i cant use my card nor get the money off of it. I would like to get my $** back or actually be able to activate my card, and be able to use it at stores. Please contact me back asap. Threw email: *****@***.com and or phone (***) *** ****. Thank youu
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman755541
Jun 6th, 2018 - 19d ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 504 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman755541 started working on this issue
Jun 6th 11:30am
GetHuman755541 indicated the issue is not fixed yet.
Jun 6th 1:57pm