On Saturday ****** I tried to load three moneypac cards. I received a. Message saying t...

GetHuman-htrd's customer service issue with Green Dot from June 2018

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The issue in GetHuman-htrd's own words
On Saturday ****** I tried to load three moneypac cards. I received a. Message saying that my information could not be verified. My information has never changed since I started the account .I have contacted rush card and account now. Both of these companies say there is nothing wrong with my account that the problem is with you! They have also said that your company has had issues for days now with your downloading of funds. . All three of these moneypac cards have now been locked. I need to know what is wrong with this account. I have changed nothing and how can you lock these money pack cards for something that was your companies fault . I need to know that this account and your system is ok to use now..I do not want another moneypac card locked up. .You can reach me at *****@***.com or ***-***-****.
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Green Dot

Customer service issue
Reported by GetHuman-htrd
Jun 5th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 1 customer so far
Similar issue to 674 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-htrd started working on this issue
Jun 5th, 2018 1:49am
GetHuman-htrd indicated the issue is not fixed yet.
Jun 5th, 2018 1:49am