I sent in documents to verify my identity and received a message stating it couldn't be...

GetHuman-julietle's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman-julietle's own words
I sent in documents to verify my identity and received a message stating it couldn't be verified and the card oi s canceled. I have money on my card i need to use please send me information how to get tge money off
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Green Dot

Customer service issue
Reported by GetHuman-julietle
Jun 4th, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 514 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-julietle started working on this issue
Jun 4th 6:39pm
GetHuman-julietle indicated the issue is not fixed yet.
Jun 4th 7:40pm
GetHuman-julietle indicated the issue is not fixed yet.
Jun 5th 8:20pm