I activated a Wal-Mart money card almost * weeks ago. I transferred money to it Friday...

GetHuman-datimeb's customer service issue with Green Dot from July 2018

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The issue in GetHuman-datimeb's own words
I activated a Wal-Mart money card almost * weeks ago. I transferred money to it Friday. They told me i gaff to wait * to * business days for muy money to show. When it finally did they put a block on my account Monday. I called they told me too send in verification documents. I did and my account is still under review. My family is suffering because of this and different reps keep telling me different things. I sent my id, front and back, a screenshot of my account showing my name address and the money transfer deductions. A separate email with the transfer confirmation showing it going to muy Wal-Mart money card. It's been since Friday, if it wasn't for my sister my family would be homeless right now. I need this fixed two days ago and the block removed from my account. Please somebody help me. I've been on the phone over the past three days with reps but no one actually helping me. Each one telling me something different.

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Green Dot

Customer service issue
Reported by GetHuman-datimeb
Jul 4th, 2018 - 5 years ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-datimeb started working on this issue
Jul 4th, 2018 5:57pm
GetHuman-datimeb indicated the issue is not fixed yet.
Jul 5th, 2018 2:21pm