Moneypak will not grant me access to my account

GetHuman-mrsallie's customer service issue with Green Dot from June 2018

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Account holder name, Billing address, DOB, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman-mrsallie's own words:
The problem I ran into: Moneypak will not grant me access to my account
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Green Dot

Customer service issue
Reported by GetHuman-mrsallie
Jun 1st, 2018 - 3 mons ago
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GetHuman-mrsallie started working on this issue
Jun 1st 9:43pm