If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-coolron's own words
The problem: I can't get anyone on the phone to check my account
GetHuman-coolron did not yet indicate what Green Dot should do to make this right.
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