Money isn’t on my card and I want to know where it’s at

GetHuman739137's customer service issue with Green Dot from June 2018

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Help with my Green Dot issue
Before contacting them, items GetHuman739137 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
What went wrong?
Waiting to what went wrong with our suggestion for how to get Green Dot help.
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue and preferred resolution, in GetHuman739137's own words:
The problem I ran into: Money isn’t on my card and I want to know where it’s at
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman739137
Jun 1st, 2018 - 18d ago
I have an issue with Green Dot too
Not resolved
Seen by 1 customer so far
Similar issue to 599 others
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Timeline
GetHuman739137 started working on this issue
Jun 1st 4:57pm