i received a second one main card in mail, i activated it, it did not have a new pin no...

GetHuman738571's customer service issue with Green Dot from June 2018

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The issue in GetHuman738571's own words
i received a second one main card in mail, i activated it, it did not have a new pin no. so, i called yall, and was told to go back to using first card but that pin is saing invalid pin no. i've been trying to change it online with no luck! please help me! i really need the rest of my money
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Green Dot

Customer service issue
Reported by GetHuman738571
Jun 1st, 2018 - 5 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman738571 started working on this issue
Jun 1st 3:00pm
GetHuman738571 shared this issue with friends on Facebook
Jun 1st 3:04pm