Hello my name is Pam. My card was blocked on May ** ****. I called to find out what was...

Hello my name is Pam. My card was blocked on May ** ****. I called to find out what was going on with my account. The rep stated i needed to send in a picture of my identification front and back which i did that day. She then stated it will take * busibesa days to unblock my account. I tokd her i have * small children and work full time and take them to school before i go work and while im on lunch i didnt have money for food or gas because i dont take cash out in case i lose my wallet.. So everything i had was on the card. She said there was nothing they could do because it is there proccess. Well like i said that was may **nd it is now may **th and my rent is due on the *st. I have borrow money from evwryone i know to get gas and food for my babies.. Im out of resources.. I need help i call to get answers and i get a automated system that says nothing has changed on mt account.. When i called on may **th the rep stated the doc wasnt received until thur and it would take * business days from then which would have been may **th i need my account taking care of i cant afford to wait any longer or i will be evicted please can someone help me i have * kids and cant afford to be on the street..