Hello my name is Pam. My card was blocked on May ** ****. I called to find out what was...

GetHuman-aguirrie's customer service issue with Green Dot from May 2018

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The issue in GetHuman-aguirrie's own words
Hello my name is Pam. My card was blocked on May ** ****. I called to find out what was going on with my account. The rep stated i needed to send in a picture of my identification front and back which i did that day. She then stated it will take * busibesa days to unblock my account. I tokd her i have * small children and work full time and take them to school before i go work and while im on lunch i didnt have money for food or gas because i dont take cash out in case i lose my wallet.. So everything i had was on the card. She said there was nothing they could do because it is there proccess. Well like i said that was may **nd it is now may **th and my rent is due on the *st. I have borrow money from evwryone i know to get gas and food for my babies.. Im out of resources.. I need help i call to get answers and i get a automated system that says nothing has changed on mt account.. When i called on may **th the rep stated the doc wasnt received until thur and it would take * business days from then which would have been may **th i need my account taking care of i cant afford to wait any longer or i will be evicted please can someone help me i have * kids and cant afford to be on the street..
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Green Dot

Customer service issue
Reported by GetHuman-aguirrie
May 30th, 2018 - 2y ago
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Items needed
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Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-aguirrie started working on this issue
May 30th, 2018 9:09pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 30th, 2018 10:13pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 30th, 2018 11:24pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 30th, 2018 11:27pm
GetHuman-aguirrie shared this issue with others over email
May 30th, 2018 11:27pm
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May 31st, 2018 10:10pm
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May 31st, 2018 10:28pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 31st, 2018 10:28pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 31st, 2018 11:18pm
GetHuman-aguirrie indicated the issue is not fixed yet.
Jun 1st, 2018 1:36pm