Hi my name is shante bowser I’ve written everyone that I can contact. About *-* months...

GetHuman-shantebo's customer service issue with Green Dot from May 2018

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The issue in GetHuman-shantebo's own words
Hi my name is shante bowser I’ve written everyone that I can contact. About *-* months ago I set up a Fundraiser on Facebook,(kidney Fundraiser Critical Care) I then Linked My Greendot Prepaid Card To the Fundraiser So one day I called to check the amount on my Fundraiser on the Greendot Card it said that the card was locked and asked me to send my ID,I did so And next they stated about a few days later that they was not going to release it. I then called corporate for green dot they said that where going to research and get back with me after days then the next month Came I finally spoke to someone else that said the reason it was locked was because the name on the card was an “X” so I had Facebook to correct it green dot then refused Facebook to release the funds back to them so they can release the funds back to me This is very stressful I obtained the fundraiser to use the money to help with my Kidney situation,My Name And Number Shante Bowser ***-***-**** the card info last * ***-**-****
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Green Dot

Customer service issue
Reported by GetHuman-shantebo
May 30th, 2018 - 2y ago
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GetHuman-shantebo started working on this issue
May 30th, 2018 12:03am