I have a green dot Visa card, i recently purchased a flight with the card. I canceled t...

GetHuman717681's customer service issue with Green Dot from May 2018

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The issue in GetHuman717681's own words
I have a green dot Visa card, i recently purchased a flight with the card. I canceled that flight & the money is in the process of being refunded back to the card.i called to check the bal of my account and it said I have a block on my account so I had to upload my license,now when I call it say it can’t verf my info and my account has been. Closed. However I can still see my account online, but when I call the customer service number to speak with a rep the automatic system says my account is closed so I do not know how to get in touch with a representative to discuss the issue.
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Green Dot

Customer service issue
Reported by GetHuman717681
May 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
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Seen by 9 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman717681 started working on this issue
May 25th 7:33pm