Refund uploaded to my card but system saying card account closed

GetHuman717681's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman717681's own words
Get my refunded money. ... I uploaded money to my green dot card to book a flight which I canceled. Both airlines have refunded my money back to the cards. I went to check the balance to see if the refund had posted yet, and the automatic system said I had a block on my card so I uploaded my Drivers license. After doing so the automatic system adv it wold take *days for the hold to be removed. I called the card today to check the balance and now it’s saying my account is closed. I need to speak with a real person so I can know what I need to do about getting my money.
The automatic system is no hep need real people.
I just want my money back.
I been trying to get this resolved for at least a week now.
I have an issue with Green Dot too
How GetHuman717681 fixed the problem
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Green Dot

Green dot Visa card
Customer service issue
Reported by GetHuman717681
May 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 10 customers so far
Similar issue to 657 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman717681 started working on this issue
May 25th 2:42pm
GetHuman717681 indicated the issue is not fixed yet.
May 25th 5:08pm
GetHuman717681 indicated the issue is not fixed yet.
May 25th 5:11pm
GetHuman717681 indicated the issue is not fixed yet.
May 26th 7:33pm