I hu Ave been a direct deposit member of your company for over a year. I moved to Washi...

GetHuman-andreaus's customer service issue with Green Dot from May 2018

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The issue in GetHuman-andreaus's own words
I hu Ave been a direct deposit member of your company for over a year. I moved to Washington & was robbed of my personal positions & was hospitalized from my injuries. I spoke with a representative on May *th regarding cancelling my card & disputing * transactions with companies I had not authorized & were fraudulent. I was told an investigation would take ** days & a new card would be mailed. I received my new card with $* on it. All the money I had. I went to buy something to eat & your company locked my new card. I called & asked why, they gave me no reason. I also informed them my taxes are linked to this account for a future deposit & this is all I have. Fast forward to the **nd of may, I receive no email or call or letter stating status of disputed items. I call on that date & they risky tell me my dispute was denied. Not only am I shocked, I'm hurt & as a honest member of your company with no complaints or issues, I feel like your company did not do a thorough investigation & just refuses to assist & complete due diligence of a true claim of a long time customer & human being. I would like to file a complaint in this regard & take this issue further. I will stand by the truth, I wish you will stand with me. My name is Andreaus Moore & I can be reached @ ***-***-****
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Green Dot

Customer service issue
Reported by GetHuman-andreaus
May 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 160 others
0 customers following this
Items needed
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DOB
Last 4 of SSN
Timeline
GetHuman-andreaus started working on this issue
May 25th 2:02am
GetHuman-andreaus indicated the issue is not fixed yet.
May 25th 2:06am
GetHuman-andreaus indicated the issue is not fixed yet.
May 25th 5:00am
GetHuman-andreaus indicated the issue is not fixed yet.
May 25th 5:02am
GetHuman-andreaus indicated the issue is not fixed yet.
May 28th 6:42am