Green Dot Customer Service Issues

I have been waiting for around two to three days for my card to work, but it appears to be locked as I attempted to make purchases with it too many times before activating it. I also tried contacting support, but I am unable to because I did not input my real birthday on my temporary card. I believed that providing my birthday was unnecessary since it was only a temporary card for buying items, and I did not provide my SSN either. This is a debit card, and although it is a temporary one, I chose not to input my SSN details.

I recently misplaced my card and ordered a new one with expedited shipping. Unfortunately, when I received the new card, it had a block on it. To add to my frustration, there is a two-day hold for verification of my identification through a picture. This delay has caused my direct deposit to be rejected, resulting in financial loss. The service provided has been unhelpful and disappointing. I believe there must be a more effective way to assist customers. I wonder how many others have been dissatisfied and lost due to the poor customer service and lack of concern.

I visited the 7-11 at Madison Ave and Auburn Blvd in Sacramento, CA on 05-03-[redacted] at 7:23 pm. I used their ATM, and it claimed to have given me money, but also stated that the card I used was lost. How can it say it gave money on a lost card when I did not receive anything? I contacted the ATM company initially, and they advised me to reach out to Green Dot. After doing so, they said they would verify with the ATM company that I did not receive the money and would credit my card. Green Dot sent me a check for the remaining balance on the card and promised to send a new one, along with paperwork for disputing the issue. Despite providing my updated address at [redacted] Mary Kate Drive, Sacramento, CA [redacted], I have not yet received the new card or the paperwork. I have been unable to pay my rent due to this issue, and despite multiple attempts, Green Dot has not resolved the problem. It's frustrating that they have not been able to solve this when the ATM company confirmed the error. I urgently need assistance with resolving this matter. Thank you.

I am dissatisfied with the Green Dot card purchase. The card advertises no overdraft fees, but I was charged $7.95 monthly. Furthermore, the lack of live representatives and the confusing automated system made resolving this issue frustrating. I tried to return the card but was unsuccessful and now my $2 refund is pending. This experience has been disappointing and feels like false advertising. I want to cancel my card, receive my $2 refund, and demand better customer service. This card seems geared towards those with poor credit, but I only intended to use it for bill payments, not share my credit card information. If my refund is not issued promptly, I will escalate this matter to the Better Business Bureau.

I encountered an issue with my Walmart Money Card after having it for online purchases without any problems. I decided to direct deposit my income tax on the card, and the next day, they blocked it for "suspicious" activity. I was asked to verify my identity by uploading a picture, but the system kept rejecting it. Upon logging in, I discovered my account was closed and couldn't be reopened. I haven't received my tax refund or the previous balance. When I try to contact them, the message repeats about the closed account without connecting me to a live representative. I've contacted the IRS, but the bank hasn't returned the funds. I filed my taxes on 3/2/[redacted], it was deposited on the 21st, and the card blocked the next day. Any help would be appreciated.

I recently purchased a MoneyPak reload card to add funds to my PayPal account, but unfortunately, it's no longer supported for reloading. I attempted to reload my account and learned about this change. A refund was said to take 2 weeks, which was frustrating, but necessary. However, the automated system requires a card number, which I don't possess. It's a frustrating situation as I urgently need access to the funds. Acquiring a prepaid card would also involve waiting for it to arrive in the mail before being able to reload it, which is inconvenient. I've already paid $5.95 for the reload out of $[redacted], totaling $[redacted].95. If possible, please contact me directly at [redacted]. This ordeal has caused me significant stress, and I really need the funds promptly.

I received my tax refund on a Green Dot card from filing through TurboTax. After using it once, I left a balance of $[redacted]. Crivit showed a negative balance of -$3.74 without my knowledge. I'm seeking help to understand who used it or where the money went. Attempts to contact customer service were unsuccessful. The automated system deemed my information incorrect. Any assistance is appreciated. - John J.

I am extremely frustrated. On May 4, I discovered my card was compromised when I checked the balance. I immediately contacted Customer Service, received a claim number, and was instructed to file a transaction dispute. I complied and submitted the claim via email for the stolen $[redacted].00. However, within 10 days of receiving a new card, the same thing happened again, and $[redacted].00 was taken, totaling $[redacted].00. This has significantly impacted my budget. Green Dot denied both transaction disputes, despite my detailed email with authorized charges and proof I was in San Diego at the time, even providing my flight departure information. I plan to escalate this issue by contacting the CEO of Walmart and Green Dot through the provided phone number. I have also reached out to Walmart Customer Spark since they endorse the card. Furthermore, I will involve my local news Consumer Advocate until my money is refunded. Although the Green Dot debit card was convenient for travel and online shopping, I will no longer use it once my funds are returned. I feel betrayed by Green Dot's denial of my claims and will ensure my voice is heard until justice is served. ​​​​​​​

My account was hacked, and your agents acknowledged that my account was compromised twice. I spoke with a customer service representative who confirmed the closure of my account and the resolution of the dispute. They assured me on May 10, [redacted], that the funds from the dispute would be processed within 10 days. However, the automated system now states the approval will be delayed until the 19th. I am frustrated with the misinformation provided by your customer service team and the resulting late fees on my bills. I believe some form of compensation is warranted for these ongoing issues. Despite attempting to contact the helpline, my account is closed, preventing me from speaking to a representative. I request an immediate callback at [redacted].

I have contacted [redacted] around 20 times. Initially, there was a problem where being put on hold would disconnect the call. However, on the last 10 calls, "Michael" answered. I asked him to keep the call off hold, but instead of helping, he would hang up on me, which was very frustrating. I am seeking assistance with loading a money pak number to my green dot card. I have never experienced such poor customer service before. If anyone can assist me, please contact me at [redacted]. Thank you, V. Crews

On May 9, [redacted], I discovered an unauthorized charge of $[redacted].00 on my account. Despite my efforts, I had to navigate the process alone as customer service was unhelpful. After much struggle, I obtained a credit of $[redacted].00 from Green Dot. However, they advised me to cancel my card and order a new one, which I did on May 9, [redacted]. It is now May 22, [redacted], and I have neither the new card nor access to my money. As a single mother relying on those funds for rent and groceries, this situation is dire. Despite contacting Green Dot on May 19, [redacted], they insist on waiting the full 7 business days. I implored them to cancel the new card shipment so I could purchase one myself, but they refused. The lack of urgency and empathy in customer service is disheartening. I hope for a swift resolution to this distressing issue. Thank you for your attention.

My wallet was recently stolen, and I inadvertently placed all my crucial identification documents inside. I attempted to order a replacement ID online using a prepaid card, only to encounter a frustrating obstacle. After loading $[redacted] onto the card, I paid for insurance, leaving an $80 balance. Much to my dismay, I was prompted to verify my identity via a camera, a task that proved difficult as my physical ID was stolen. Subsequently, the initial card was blocked. I then purchased a second card from the same provider, intending to eventually fulfill the camera verification request after physically receiving the new ID. Unfortunately, the second card was also blocked, resulting in over $[redacted] taken without any assistance from customer service. Despite having security knowledge and a social security number, I am distressed by the lack of cooperation from the company. It is unfair that my funds are being withheld, possibly coupled with additional monthly fees. I am prepared to provide security details or a front-and-back photo of my identification, yet the company remains unresponsive. This situation is unjust, and I am struggling to find a resolution.

As a new user, I attempted to add funds to my debit card. I was unaware that an ID upload was necessary. Unfortunately, the pictures I submitted were rejected multiple times. After reattempting four times, the website informed me that I had timed out for verification. When I attempted to contact customer service, the automated system indicated that my information was invalid. I am disappointed with the lack of assistance provided, and my experience with both the website and customer service has been underwhelming.

I recently made a purchase at Nordstrom and decided to return the merchandise. The sales representative refunded the money to my Green Dot card, but now the card is blocked. I provided the refund receipt to Green Dot, but they are now requesting the original receipt which I don't have as Nordstrom took it back after the refund. This situation is causing a big inconvenience as I need the funds to buy a graduation dress for my daughter. I would appreciate it if the block on my card could be removed promptly.

I recently had a negative experience with a customer service representative who was unhelpful when I encountered issues with my card. I believe it is important for customer service to provide clear explanations rather than making customers feel incompetent. This encounter left a bad impression, and I am considering sharing my experience on social media to warn others about the lack of assistance I received. It is disappointing to feel like a situation is not being handled appropriately, especially when it comes to financial matters like prepaid cards. I hope my feedback can help prevent others from facing similar frustrations with this service.

Yesterday, I attempted to report my lost card, but the unresponsive representative was unfamiliar with the process. Consequently, my account is now blocked, leaving me unable to access my funds or reach out for help. Every time I enter my social number, the automated system advises me to try again later. I urgently need a replacement card to be expedited since I rely on direct deposit for work, and my job requires the use of Green Dot services. Kindly contact me at [redacted], the number associated with my Green Dot account.

I am in need of a refund check for $[redacted] from my Green Dot Account Now card. Despite Green Dot claiming they returned the money to my workplace, there has been no confirmation of this action. Account Now states they are unaware of what transpired. I also have two additional disputes with no updates available. I desire a prompt resolution and a refund check for all outstanding disputes. Green Dot has informed me that they are unable to expedite the process, leaving me empty-handed until the end of June. I urgently require my funds now.

My card was unexpectedly blocked on Tuesday without any prior notification, which caused an issue when I tried to use it for gas. After contacting customer service, they requested a copy of my identification front and back via email, which I promptly sent on the same day. The representative mentioned it would take two days to unblock the account. However, it is now Thursday, two days later, and my account remains blocked. Unfortunately, my attempts to get clarification by calling the service center only result in being directed to automated services without the option to speak with a live person. This situation is very concerning for me as I have three young children and am pregnant with my fourth. The card holds my tax and work funds, leaving me unable to purchase food or fuel. I urgently need assistance and clarity on this matter. Any support would be greatly appreciated.

I have been a direct deposit member of your company for over a year. I recently moved to Washington, got robbed, and was hospitalized. I contacted a representative on May 8th to cancel my card and dispute unauthorized transactions. I was promised an investigation and a new card but only received a card with $7 on it. After using it, the card was locked without explanation. I rely on this account for my taxes and essentials. On May 22nd, after no updates, I called and was informed my dispute was denied. I am disappointed in the lack of thorough investigation and support. As a loyal customer, I feel let down. I wish to file a complaint and escalate this issue. My name is A. Moore. Thank you.

I loaded funds onto my Green Dot card for a flight reservation that was canceled. I received refunds from both airlines back onto the cards. When I tried to check my balance to see if the refund was processed, the automated system mentioned a block on my card. I provided my driver's license information as requested, and was informed it would take 2 days to resolve the hold. Today, when I called to check the balance, it now says my account is closed. I need to speak with a live representative to understand what steps I need to take to access my funds.