Nees immediate answers for why my account closed

GetHuman712751's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
The issue in GetHuman712751's own words
Send in a picture of my ID..to activate my account..and they closed it..what happens to my money that is still on the card ... I had a issue of a claim I filed on May ** ****..I had ***.** taken from my card. I received a new card after I received my new card, I paid my car payment. Then the card was frozen I have a balance of **** left on the card what happens to my money and also what happens to my claim from the investigation? I need answers immediately..Thank you Hope Johnson..***.***.****
Is that I still have ****.** on the card I have to pay my bills and buy food for my house.
I would like my money of the card and also a resolution to my case. A ful refund of the money that was stolen off my card..
I have been a good customer for many years.I feel that after I did an investigation on May **th..**** the problems started of freezing my account and today closing it..
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Green Dot

Greendot card
Customer service issue
Reported by GetHuman712751
May 23rd, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 10 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman712751 started working on this issue
May 23rd 10:19pm
GetHuman712751 indicated the issue is not fixed yet.
May 23rd 10:22pm