THERE IS NO CUSTOMER SERVICE. I am beyond frustrated and telling everyone I speak to and see not to use Money Pak EVER.
GetHuman-jmpccarr's customer service issue with Green Dot from May 2018
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The issue in GetHuman-jmpccarr's own words
Trying to put money from Money Pak card to my personal account. This feels like a scam of it's own and I am ready to contact the Attorney General's Office here in South Dakota. ... First time user, trying to apply money to my debit card. Did not know you would require upload of ID. The pictures I attempted to upload were not accepted, I retook them * times. By then the website said I had timed out for verification. When I try to call your customer service number it says my numbers are invalid. THERE IS NO HELP. I AM NOT IMPRESSED with your website or your customer service thus far.
I will report this site, this comapny and everybody affiliated with it to the Attorney General's Office for the state of South Dakota if I don't have some meaningful contact (a real person) within ** hours.
I want my money.
I expect websites to work properly and when they don't I expect TRUE customer service and help.
I retook ID pictures * times and submitted them, none of them were accepted. I have logged out of the website and restarted my computer then tried to re-submit my ID everytime it says I have timed out, it does not allow for re-submit. I have tried calling and any ** digit number or SSN is "invalid". Nothing works and there is no way I have seen to get to a real person.
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How GetHuman-jmpccarr fixed the problem
Don't wait for Green Dots Customer Service to help. Their Customer Service is non existent, for this reason I will never use Money Pak again and will strongly, verbally discourage anyone else to use it. My biggest help came from a Safeway employee (where I bought the card). He advised I clear my cache and then retry. I also advised to him that Money Pak*Green Dot has no customer service and they should consider to longer selling these cards.
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