Recently my wallet was stolen, like a dumbas@ I put everything in it that thing that co...

GetHuman-faunadew's customer service issue with Green Dot from May 2018

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The issue in GetHuman-faunadew's own words
Recently my wallet was stolen, like a dumbas@ I put everything in it that thing that could prove my identity to show who I was. I can order an ID online(without any form of ID) for myself with a prepaid card....yay! WRONG. Put ***.**!!! on a card, paid insurance and the next day with an **.** dollar balance it said I need to send verification to show them my ID on camera....I don't have an ID!!!!!!!!!!! So theyve blocked the first one... So I purchase another one thinking I will buy the ID and wait for it in the mail then send them there stupid picture, not knowing it was by green dot TOO. SAME THING it has been blocked, they now have over *** dollars of mine and are refusing to help me in ANY kind of way. Yes I know the security questions, yes I have a social security number and NOTHING!!! I'M SO PISSED, I have cried so much over this. There has to be a WAY otherwise they are stealing money from ME. I'm pretty sure they are charging the * dollar a month fee too on of this, such bs. NOT FAIR. I'm willing to answer security questions or send a pic of my social card...I also have a black and white photocopy of the front of my ID..nope they wont help me at all and are keeping my money. How can they get away with this, when I have done NOTHING wrong for them to block MY money in the first place???? I can't get anyone who speaks english that doesn't keep repeating you need to send a picture of the ID front and back over and over. Please help.
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Green Dot

Customer service issue
Reported by GetHuman-faunadew
May 22nd, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 111 others
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Last 4 of SSN
Timeline
GetHuman-faunadew started working on this issue
May 22nd 7:07pm
GetHuman-faunadew shared this issue with friends on Facebook
May 22nd 7:08pm
GetHuman-faunadew indicated the issue is not fixed yet.
May 22nd 10:59pm