May **, ******:**p.m eastern time* - THE PROBLEM-*** unauthorized charge...

GetHuman-divastyl's customer service issue with Green Dot from May 2018

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The issue in GetHuman-divastyl's own words
May **, ******:**p.m eastern time* - THE PROBLEM-*** unauthorized charge*- ***.**$*May *,*****First off, I had to as a (customer)!*Track down the company* scam on my own without customer service help!*There was no help or even the slightest feeling customer service even wanted to help.*(Customer) after a a long day of tracking down the manufacture,which have NO idea this company even existed !!!* Then had to call green dot back! After the CUSTOMER: which I thought customer needs were important!!! * Long story short- got credited back ***.**$* Green dot insisted that I cancel the card, and order another one.* * business’s days(which from that date it was May *,****! * It is now May **,**** and have NO card!!!! And no money!! I’m a single MOTHER! That money is to help with my RENT and MOUTHS to feed! * Called green dot May **, **** to figure out where my new card is- * There reply( well it should be there * business days) *When you look at the dates it’s been more than a WEEK! * Asked if they could cancel the card that they are sending me, and me as in (customer) AGAIN was trying to tell them I’m DESPERATE! I will go to the store and purchase another card myself, and all you would have to do is cancel the card that is so called was sent and I would call them back when I got the new card information so then they could credit my card back of the money ! *Green dot replies( sorry nothing we can do) * business days- and all I can get was a SORRY! Sorry dosent help with rent and my kids! *Works costumer service EVER! * RESOLUTION- please cancel the card that is so called in the mail, and please let me go buy another card myself, so then all you would have to do is credit back the money.... thank you for your time! Hoping we can get this matter resolved! Have a blessed day!

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Green Dot

Customer service issue
Reported by GetHuman-divastyl
May 22nd, 2018 - 5 years ago
Seen by 11 customers so far
Similar issue to 80 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN


GetHuman-divastyl started working on this issue
May 22nd, 2018 5:12pm
GetHuman-divastyl indicated the issue is not fixed yet.
May 22nd, 2018 9:03pm
GetHuman-divastyl indicated the issue is not fixed yet.
May 23rd, 2018 6:22pm

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