My account was hacked, your agents admitted that you let my account get hacked twice. I...

GetHuman706164's customer service issue with Green Dot from May 2018

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The issue in GetHuman706164's own words
My account was hacked, your agents admitted that you let my account get hacked twice. I Spoke with customer service rep and they were closing down my account and sending me the money from the dispute. They told me on May**, **** that I would have the money from the dispute with in ** days. I just called the automated system and they said that the dispute was just approved until the **th. I am tired of being lied to by your customer service agents and for you guys causing my bills to have late fees. At this point there needs to be some kind of compensation for all of the problems you have caused. In addition, I have called the helpline and cannot speak to a representative as you shut my account down. I want a call back immediately at ***-***-****!!!
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Green Dot

Customer service issue
Reported by GetHuman706164
May 21st, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 157 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman706164 started working on this issue
May 21st 10:42pm
GetHuman706164 indicated the issue is not fixed yet.
May 21st 11:00pm
GetHuman706164 indicated the issue is not fixed yet.
May 22nd 12:23am
GetHuman706164 indicated the issue is not fixed yet.
May 23rd 1:24pm
GetHuman706164 indicated the issue is not fixed yet.
May 25th 5:05am
GetHuman706164 indicated the issue is not fixed yet.
May 26th 6:33am