My tax refund was sent to me via a green dot card because I filed my taxes through turb...

GetHuman697804's customer service issue with Green Dot from May 2018

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The issue in GetHuman697804's own words
My tax refund was sent to me via a green dot card because I filed my taxes through turbo tax. I used it one time and never used it again, there was a balance of $*** and some change left that i never used.But I checked on the balance through crivit. The money was used and there was a negative balance of -$*.**. I want to know if you could supply me with info in reference to who used it or where was it used at or do I have to file a police report. I tried calling you and couldnt get through, all I could get was the automated system. I inputted my social security number, zipcode and birth date and it said info was invalid or an error.I would appreciate any assistance or information you could give me. Thank you. * * John Jones
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Green Dot

Customer service issue
Reported by GetHuman697804
May 18th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 12 customers so far
Similar issue to 572 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman697804 started working on this issue
May 18th 8:25pm
GetHuman697804 indicated the issue is not fixed yet.
May 19th 4:09am
GetHuman697804 indicated the issue is not fixed yet.
May 19th 9:29pm
GetHuman697804 indicated the issue is not fixed yet.
May 21st 11:39pm