Still haven't been able to get thru to a human. I'm going to go and purchase another card to open a new account just so I can talk to someone

GetHuman694440's customer service issue with Green Dot from May 2018

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The issue in GetHuman694440's own words
I got a Walmart money card to make online purchases. Never having an issue with it, I decided to have my income tax direct deposited on it. The day after it was deposited they put a block on my card due to "suspicious" activity. I was prompted to upload proof of identity and when doing so i just got a "we're going to need a better picture", & it just wouldn't accept the picture no matter how clear. Then I logged on to see a notification that said account had been closed and could not be reopened. I have yet to receive a check for my return nor the previous balance before it. Now that the account has been closed when I call and put in my ss* or card * it only plays the same message about the account being closed and disconnects. Icontacted IRS and the bank hasn't sent it back to them. I filed on ******** & it was deposited on **st and block was placed on card **. I Just need to speak with a live representative
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Green Dot

Customer service issue
Reported by GetHuman694440
May 17th, 2018 - 10 mons ago
I have an issue with Green Dot too
Seen by 5 customers so far
Similar issue to 302 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman694440 started working on this issue
May 17th, 2018 7:36pm
GetHuman694440 indicated the issue is not fixed yet.
May 17th, 2018 11:10pm
GetHuman694440 indicated the issue is not fixed yet.
May 17th, 2018 11:17pm