Still haven't been able to get thru to a human. I'm going to go and purchase another card to open a new account just so I can talk to someone

GetHuman694440's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
The issue in GetHuman694440's own words
I got a Walmart money card to make online purchases. Never having an issue with it, I decided to have my income tax direct deposited on it. The day after it was deposited they put a block on my card due to "suspicious" activity. I was prompted to upload proof of identity and when doing so i just got a "we're going to need a better picture", & it just wouldn't accept the picture no matter how clear. Then I logged on to see a notification that said account had been closed and could not be reopened. I have yet to receive a check for my return nor the previous balance before it. Now that the account has been closed when I call and put in my ss* or card * it only plays the same message about the account being closed and disconnects. Icontacted IRS and the bank hasn't sent it back to them. I filed on ******** & it was deposited on **st and block was placed on card **. I Just need to speak with a live representative
GetHuman694440 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman694440 fixed the problem
We are waiting for GetHuman694440 to fix the problem and share the solution with the rest of us customers.
Please help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman694440
May 17th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 302 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman694440 started working on this issue
May 17th, 2018 7:36pm
GetHuman694440 indicated the issue is not fixed yet.
May 17th, 2018 11:10pm
GetHuman694440 indicated the issue is not fixed yet.
May 17th, 2018 11:17pm