I cannot access my cards on line it is tied into my friends account when I log in..She...

GetHuman-ellinnet's customer service issue with Green Dot from May 2018

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The issue in GetHuman-ellinnet's own words
I cannot access my cards on line it is tied into my friends account when I log in..She used my phone to load money when her phone got damaged.So when I log in its all her info ..Please remove it so I can load my money without going to register.Call me for more info...Her name and phone number come up.Please help me so my sister can send my summer.money through the cards.****** ****..If I don't hear from u soon I will write a certified letter.I have tried for two weeks to contact a person..No luck.Tennille Jackson..Concerned customer.
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Green Dot

Customer service issue
Reported by GetHuman-ellinnet
May 15th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-ellinnet started working on this issue
May 15th, 2018 4:11pm