My account was hacked and fraudulent charges were made. Then i stopped receiving notifi...

GetHuman670781's customer service issue with Green Dot from May 2018

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The issue in GetHuman670781's own words
My account was hacked and fraudulent charges were made. Then i stopped receiving notification for the second debit card they sent me and I registered it with Turbo Tax. So I finally logged into my account by the app and it said I had closed my account but my available balance was around $*** that I couldn't access this money but by them sending me out a check for the amount that was debited bk into that account. So they said id have to wait ten business days to receive this check. Does this make any sense?
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Green Dot

Customer service issue
Reported by GetHuman670781
May 9th, 2018 - a yr ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 167 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman670781 started working on this issue
May 9th, 2018 9:54pm