I bought a moneypak .the last * digits were not under the scratch off. I have no way to...

GetHuman-lloydsde's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
The issue in GetHuman-lloydsde's own words
I bought a moneypak .the last * digits were not under the scratch off. I have no way to retrieve the money. I called the (***) ***-**** number and was put on hold by someone named Vince, and the call hung up. I called back and spoke to someone named Yen. and she hung up when I asked yo speak to a supervisor. Now the automated service will not allow me to speak to a person. I want my money back off this card its that simple. I purchased the card *********, I called on the **th, and was told the money would be put on my card. It has not. Vince told me he seen where the complaint and call was received that day.
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Green Dot

Customer service issue
Reported by GetHuman-lloydsde
May 9th, 2018 - a yr ago
I have an issue with Green Dot too
Not resolved
Seen by 5 customers so far
Similar issue to 493 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-lloydsde started working on this issue
May 9th, 2018 12:31am
GetHuman-lloydsde indicated the issue is not fixed yet.
May 9th, 2018 4:15am
GetHuman-lloydsde indicated the issue is not fixed yet.
May 10th, 2018 1:34am
GetHuman-lloydsde indicated the issue is not fixed yet.
May 12th, 2018 1:41am