I have a green dot bank account and I had surpassed the limits. I was getting letters i...

GetHuman658031's Money Issues with Green Dot from May 2018

Help with my Green Dot issue
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman658031's own words
I have a green dot bank account and I had surpassed the limits. I was getting letters in the mail but was going through a death in the family and I was in and out of the hospital so I had money issues. I would like to pay a chunk of my bill and set up a payment plan but my card is lost so I don’t know the card number to get passed the main menu when I call. What can I do? I don’t want it to be reported to the credit bureaus if possible because I am back at work and have money.
GetHuman658031 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Money Issues
Reported by GetHuman658031
May 5th, 2018 - a yr ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
Similar issue to 62410 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman658031 started working on this issue
May 5th, 2018 1:41am
GetHuman658031 indicated the issue is not fixed yet.
May 6th, 2018 7:14pm
GetHuman658031 indicated the issue is not fixed yet.
May 6th, 2018 7:28pm
GetHuman658031 indicated the issue is not fixed yet.
May 6th, 2018 7:28pm