Before contacting them, items GetHuman-queenind may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-queenind's own words
I went to a Dollar General near me and purchased a Gold Green dot debit master card. I registered it and put $*** on it. This was April **,****. They never said I couldn’t use my card for online transactions. I went on Amazon on April **, **** and spent $***.**, I went on wish and spent about $*.**. I called the card and it says I have $**.** left on the card. I got an email today from amazon and they said my order was declined but wish said my order was on its way. So today around *:** pm (est) I called the card and listened to all the declined transactions, ALL the transactions was declined. So where did $***.** of my money go? If you could email me back that would be great.
GetHuman-queenind did not yet indicate what Green Dot should do to make this right.
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