I activation card online with my info and it saying card is not registered

GetHuman639107's Card Activation Issues with Green Dot from April 2018

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The issue and preferred resolution, in GetHuman639107's own words:
The problem I ran into: I activation card online with my info and it saying card is not registered
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Card Activation Issues
Reported by GetHuman639107
Apr 29th, 2018 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 10117 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman639107 started working on this issue
Apr 29th 6:06am