I have two green dot cards that the card information number, security information was s...

GetHuman-donatuck's customer service issue with Green Dot from April 2018

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The issue and preferred resolution, in GetHuman-donatuck's own words:
I have two green dot cards that the card information number, security information was stolen as well. These cards were then registered under someone else name and information. I need help with having these cards stop payment and trying to help me have funds refunded to me. I have the card numbers and other information but this is not attached to my information so I am unable to contact you by phone or on your web sight.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman-donatuck
Apr 28th, 2018 - 3 mons ago
I have an issue with Green Dot too
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Seen by 14 customers so far
Similar issue to 10318 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-donatuck started working on this issue
Apr 28th 11:44pm
GetHuman-donatuck shared this issue with friends on Facebook
Apr 28th 11:51pm