Purchased a moneypak card loaded $*** onto it and now it says the card has been used wh...

GetHuman636747's complaint issue with Green Dot from April 2018

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Purchased a moneypak card loaded $*** onto it and now it says the card has been used when I go to the website to load the money on my Walmart pre paid card.*When I initially purchased the money pack card we tried transferring the money to my Walmart prepaid card it was on successful so we called the number to have them put it on there and it never was put on to my Walmart card now when I call my Walmart Card to check the balance of my money pack card it says it was used my $*** has disappeared please help I need my money ASAP !!!!! Thank you
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Green Dot

complaint issue
Reported by GetHuman636747
Apr 28th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman636747 started working on this issue
Apr 28th 4:31am
GetHuman636747 confirmed the issue is fixed. Hooray!
Apr 28th 4:32am