I purchased a card and my balance is $*** but I haven’t been able to use it

GetHuman636426's Account Issue with Green Dot from April 2018

Help with my Green Dot issue
The issue in GetHuman636426's own words
The problem: I purchased a card and my balance is $*** but I haven’t been able to use it
GetHuman636426 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Account Issue
Reported by GetHuman636426
Apr 28th, 2018 - 7 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 25231 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman636426 started working on this issue
Apr 28th 1:10am
GetHuman636426 indicated the issue is not fixed yet.
May 1st 2:33am