Money was taken out of my account and used in a different state. I made a dispute. They...

GetHuman635031's Account Issue with Green Dot from April 2018

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Account holder name, Billing address, DOB, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman635031's own words:
Money was taken out of my account and used in a different state. I made a dispute. They cancelled my card and said I'd get a new one in the mail. I have over $*** on my card that I can't take off. Its saying my social is invalid and my card number is invalid and I still haven't received a new card yet.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Account Issue
Reported by GetHuman635031
Apr 27th, 2018 - 3 mons ago
I have an issue with Green Dot too
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Seen by 1 customer so far
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Timeline
GetHuman635031 started working on this issue
Apr 27th 5:49pm