I reported my card lost ** days ago. They said that they would be mailing a replacement...

GetHuman492965's customer service issue with Green Dot from April 2018

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The issue in GetHuman492965's own words
I reported my card lost ** days ago. They said that they would be mailing a replacement that would arrive in * to ** days. That window has passed. Originally they also took months and * attempts to mail me my card, ultimately having to send one overnight because I have a rural address and a p.o. box. **Now it's been so long that bills are coming due and I can't even get to work because I cannot access my money, and it's been * weeks. I would like to purchase another of the pre paid over the counter green dot cards and have the funds from the new account (that I don't have the card for yet so I do not even know the account number for) onto the pre paid one that have in my possession. Than they can try sending a new with my name and everything but in the meantime I will have access to my money.
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Green Dot

Customer service issue
Reported by GetHuman492965
Apr 27th, 2018 - 7 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman492965 started working on this issue
Apr 27th 3:31pm