Someone described as being located in New York somehow stole all of the money out of my...

GetHuman-kindoraf's Account Issue with Green Dot from April 2018

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The issue in GetHuman-kindoraf's own words
Someone described as being located in New York somehow stole all of the money out of my account and I called and reported this and was told it would be **-** days for the issue to be resolved. I have tried to call back and my account has been blocked entirely and the automated system keeps telling me I have two cards but I only had one and it’s tellinng me the one I’m asking about doesn’t exist and that neither does my birthday and I can’t reach a human to explain what’s going on with my account and all of my paycjeckes go into my account and I’ need to know if I need to cancel my account. Or what’s going on with it thank you
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Green Dot

Account Issue
Reported by GetHuman-kindoraf
Apr 26th, 2018 - a yr ago
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Seen by 5 customers so far
Similar issue to 80783 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-kindoraf started working on this issue
Apr 26th, 2018 12:31pm
GetHuman-kindoraf indicated the issue is not fixed yet.
Apr 27th, 2018 2:03pm