Use my card its declined even though there is plenty of money in the account?

GetHuman-bouthatl's Account Issue with Green Dot from April 2018

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Use my card its declined even though there is plenty of money in the account?
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Green Dot

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Account Issue
Reported by GetHuman-bouthatl
Apr 24th, 2018 - 3 mons ago
I have an issue with Green Dot too
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Seen by 10 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-bouthatl started working on this issue
Apr 24th 12:04pm