It won't let me load to other card saying failed

GetHuman743931's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman743931's own words
The problem: It won't let me load to other card saying failed
GetHuman743931 did not yet indicate what Green Dot should do to make this right.
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How GetHuman743931 fixed the problem
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Green Dot

Customer service issue
Reported by GetHuman743931
Jun 3rd, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 456 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman743931 started working on this issue
Jun 3rd 12:02am
GetHuman743931 indicated the issue is not fixed yet.
Jun 3rd 1:23am